Welile Help for Tenants

Welile pays your landlord your rent now, and you repay Welile in small amounts over an agreed period. This section takes you through the whole journey, from registering to finishing your plan.

If you are new, start with how Welile rent plans work — it explains what you repay before you apply for anything.

Register as a tenant

Start here

Before you apply

Getting started

The whole tenant journey in order, from learning to renewing.

Finding a house

Welile lists verified vacant houses — and pays the rent once you choose one.

How rent plans work

What Welile pays, what you repay, and over how long.

What you need

The details, photos and people to have ready before you start.

Registering and applying

Register yourself

The six-step form at welileapp.com, and what happens after you submit.

Register through an agent

A Welile agent can do it with you, in person.

Your rent request

What a rent request is, and how it differs from a rent plan.

Review and approval

What Welile checks, how long it usually takes, and the possible outcomes.

After your rent is approved

Your landlord gets paid, and your repayments begin.

Repaying

How to repay

Through your agent, or directly to Welile with the merchant code.

Messages you receive

What Welile sends you after each payment, and what to keep.

Understanding your balance

What each figure on your plan means.

When a payment is not the full amount

If you miss a payment

It carries forward. Nothing is written off and no penalty is added.

If you pay part of it

Your money counts. The rest stays due.

If you pay more

The extra covers your coming days. It is not lost.

Finishing and starting again

Completing your plan

What happens when your balance reaches zero.

Renewing your plan

Getting another Rent Plan for your next rent period.

Tenant questions

Short answers to the questions tenants ask most.

Also useful

• How your rent repayment is calculated — the rent, the fees and your total repayment.
• A payment has not arrived
• Account and security — what Welile will never ask you for.

Still need help?

Contact Welile Support on WhatsApp at +256 777 607640, call +256 748 747134, or email info@welile.com.