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Understand Your Agent Balances

Who this is for: Welile agents. If you only pay or receive rent, you have a single balance and can skip this.

What you will get from it: a clear picture of which money you may spend on what — the thing that causes more agent account trouble than anything else.

Your agent wallet is not one pot of money. It is several, and they are deliberately kept apart.

Where to find them​

Your balances sit on the card at the top of your agent dashboard, with Deposit, Withdraw and Transfer beside them. Your landlord float, if you have one, is on the Money tab.

Withdrawable balance​

What it is: your own earnings — commissions, bonuses, referral and listing rewards.

What it is for: anything. It is yours. Take it out to your Mobile Money, send it to another user, or move it into float to put it back to work.

What to know: the money belongs to you, but taking it out still has requirements — a verified identity, a verified payout number, an account in good standing, a minimum amount and, for agents with repaying tenants, the daily collection requirement. Owning your earnings is not the same as being able to withdraw them today. See what you need before you can withdraw.

Operational float​

What it is: company money held in your custody.

What it is for: clearing tenant instalments, confirming cash deposit codes and taking field collections.

What to know: it cannot be withdrawn to your own number, and it cannot be sent to another user. That restriction is the whole point — it keeps company money and your money from mixing, so nobody has to untangle them later, least of all you.

Float can also only move one way. Earnings can become float; float cannot become earnings. See move earnings into float.

Landlord float​

What it is: money allocated to you specifically to pay a property owner, once a Rent Plan has been funded.

What it is for: landlord payouts, and nothing else.

What to know: it is ring-fenced, and not interchangeable with operational float:

  • Landlord float cannot top up a tenant.
  • Operational float cannot pay a landlord.

Rent destined for a property owner is held in its own pocket so it cannot be spent by accident on another legitimate Welile task. You do not top landlord float up yourself — it is allocated when a plan is funded. See pay a landlord.

Outstanding advance​

What it is: what you still owe on a working capital advance.

What it is for: nothing. It is a record of a debt, not money you can spend.

What to know: it is repaid from your earnings as you earn, and an overdue instalment is settled before the rest of an earning reaches your withdrawable balance. The figure is there so you can see your position.

An outstanding advance is not spending money

A large advance figure does not mean you have more available. Money you can actually use is your withdrawable balance and your float. If an expected commission seems to have vanished, check your advance repayment history — see a commission is missing.

Which balance do I use?​

  • Clearing a tenant's instalment from cash they handed you — operational float.
  • Confirming a cash deposit code — operational float.
  • Paying a landlord their rent — landlord float.
  • Paying yourself — withdrawable balance.
  • Sending money to another Welile user — withdrawable balance.
  • Putting your own earnings to work in the field — move withdrawable into float first.
The mistake that causes the most trouble

When you deposit, the app asks what the money is for. Banking cash you collected from tenants? Choose float. Choosing the personal option puts company money into your own earnings, and unpicking that takes time you would rather spend in the field.

How to check where you stand​

Open your statement from the balance card. It lists every movement in and out, and shows both sides when money moves between your own balances — see transactions and statements. If a figure ever looks wrong, the statement is where the answer is.

Still need help?​

Contact Welile Support on WhatsApp, call +256 777 607640, or email info@welile.com.

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