Welile Payment Codes Explained
Welile uses several short codes. They are all six digits, they all confirm something — and they are not interchangeable.
Using the wrong one, or confirming a code before the money is actually in your hand, moves real money to the wrong place. This page sets them apart.
Tenant payment token
Who creates it: the tenant, in their own Welile app.
Who enters it: the agent collecting.
What it confirms: that the tenant's payment has been made, so their instalment is marked paid and your commission is worked out.
You ask for the six digits, enter them when collecting, choose how they paid, and submit. This is a collection, not a deposit — see Rent Collection for how it fits with the other collection methods.
Cash deposit receipt code
Who creates it: the app, when somebody hands physical cash to an agent for their own Welile account. It is shown with an RCT- prefix.
Who enters it: the agent.
What it confirms: that you have received their cash. Confirming it credits their wallet and takes the same amount out of your operational float, because you are now holding the money.
Direction of money: out of your float, into their wallet.
Your dashboard lists every code still waiting on you.
Count the cash first. Never confirm one as a favour to somebody who says they will bring the money later — the float that leaves is company money you answer for. If the amount on the code is not what you were handed, do not confirm it; ask for a new code with the correct amount.
You need enough float available to confirm. If you are short, add float or move earnings across first.
Landlord payment confirmation code
Who creates it: Welile, sent by SMS to the landlord's phone after you pay them.
Who enters it: the agent who made the payment.
What it confirms: that the landlord actually received their money. It completes the record for that payout, and the facilitation earning on the work depends on it.
Direction of money: none. This code evidences a payment that has already happened.
See pay a landlord for the full procedure.
Account or identity verification code
Who creates it: Welile, sent by SMS to your own registered phone.
Who enters it: you.
What it confirms: that the phone is yours — when you sign in, when you verify a payout number, or when a parent agent consents to a National ID link.
Direction of money: none. This code confirms an account, never a payment.
This is the one code that is only ever about you. It is not a payment code, and it is not a Mobile Money PIN.
- A Welile code confirms a payment or an account inside Welile.
- Your Mobile Money PIN authorises money leaving your telecom wallet. Welile never needs it.
- Your Welile password signs you in. Nobody needs it but you.
Never give out the second or third. Never enter your Mobile Money PIN because a message or a caller told you to.
Rules that apply to all of them
- A code confirms something that really happened. Confirm after the cash, the payment or the payout — never before.
- A code belongs to one transaction. Do not reuse one, and do not enter a code from a different tenant, amount or payout.
- Nobody should ask you for your codes. Welile support will not ask you to confirm a code to "release" or "unlock" money. If someone does, stop and contact support.
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Still need help?
Contact Welile Support on WhatsApp, call +256 777 607640, or email info@welile.com.
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