Payments on Welile

Everything about money on Welile lives here: what a Rent Plan costs, paying in, taking money out of your wallet, moving it between balances, reading your statement, and sorting out a payment that has not arrived.

This section serves everyone on the platform. Some articles apply to a particular role, and each one says who it is for at the top.

Costs and paying in

How your rent repayment is calculated

Understand your rent, the request fee, the access fee and your total repayment.

Deposit money

Pay into Welile with MTN Mobile Money, Airtel Money or Equity Bank.

Taking money out

Withdraw your money

Everything that has to be in place first, and how to check the money arrived.

Send money to someone

Transfer to another Welile user.

Records and codes

Transactions and statements

Find a past payment, filter your history and download a statement.

Payment codes explained

Tenant payment tokens, cash deposit codes, landlord confirmation codes and account codes are four different things.

When something is wrong

A payment has not arrived

The money left your phone but the balance has not changed.

A commission is missing

For agents: the six things that actually cause this, in the order worth checking.

If you are an agent

Agents handle more than one kind of money, and keeping them apart is what keeps an account clean.

Understand your balances

Withdrawable balance, operational float, landlord float and outstanding advance.

Deposit operational float

Top up the float you use to clear tenant instalments.

Move earnings into float

Turn your own earnings into working float with no charges.

Pay a landlord

The landlord float and the full payout procedure.

Earning rules belong to the role that earns them: Field Agent Commissions, Sub-agent earnings, Proxy Agent commissions and Merchant Agents. Payments covers what happens to the money afterwards.

By role

• Tenant Help — paying rent and keeping up with daily repayments.
• Landlord Help — receiving your rent.
• Partner Help — contributions, returns, portfolios and withdrawals.
• Agent Help — collections, float and commissions.

Still need help?

Contact Welile Support on WhatsApp at +256 777 607640, call +256 748 747134, or email info@welile.com.