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How to Top Up Your Welile Partner Contribution

A top-up is more money added to your partnership. Partners typically top up after a payout, or when a portfolio is performing as they expected.

Before you pay​

Two things are worth settling with Welile first, because they decide what your top-up earns:

  1. Whether it joins your existing portfolio or starts a new one. Rates and terms belong to a portfolio, so this matters.
  2. Which rate and term apply. Do not assume a top-up inherits the rate on a portfolio you opened earlier.

Ask support to confirm both before you send anything. A top-up paid on an assumption is awkward to unpick afterwards.

How to top up​

  1. Contact Welile — through support or your usual partner contact — and say how much you want to add.
  2. Confirm the rate, the term and which portfolio it belongs to.
  3. Pay using the route Welile gives you, and keep the confirmation.
  4. Check it appears against your portfolio.

How to know it worked​

The top-up shows against your portfolio, and your contribution or balance reflects it.

If you are relying on Welile to allocate it, allow time for it to be placed against rent plans — see support modes.

If it does not appear​

  1. Check your own payment confirmation.
  2. Check you used the route Welile gave you.
  3. Contact support with the amount, the date, the reference and your portfolio code.

Do not send it again while the first payment is being traced.

The exact top-up screens are not documented here

Whether there is a self-service top-up button in the partner account, and what confirmation message it sends, has not been confirmed for publication. Going through support is the route we can stand behind today.

Still need help?​

Contact Welile Support on WhatsApp, call +256 748 747134, or email info@welile.com.

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