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How to Support a Tenant as a Welile Partner

Once your partner account exists, supporting a tenant means getting money into your portfolio and then deployed against rent. How the second part works depends on your support mode.

If you choose houses yourself​

  1. Sign in to your partner account.
  2. Open the available houses. You can browse them on a map and compare them.
  3. Open a house to see its details and the amount its rent needs.
  4. Check the amount against what you have available in your portfolio.
  5. Deploy to that house from your portfolio and confirm.
  6. Check your portfolio shows the house against your contribution.

You can spread a portfolio across more than one house.

If Welile allocates for you​

  1. Contribute the amount you have decided on, using the route Welile gives you.
  2. Wait for allocation. Welile places it against eligible rent plans as they come up, so this is not always immediate.
  3. Check your portfolio as allocations appear.

A gap between paying and seeing it deployed is normal in this mode. A gap between paying and seeing it in your portfolio at all is not — see below.

Paying​

Use only the payment route Welile gives you for your contribution, and keep the confirmation.

Never pay a personal account

No Welile process asks you to send your contribution to somebody's personal phone number or personal bank account. If anybody asks, refuse and contact Welile.

Nobody from Welile will ask for your password or a one-time code either.

How to know it worked​

Your contribution appears against your portfolio. That is the confirmation that counts — more than any message from an individual.

Keep the payment confirmation from your bank or mobile money until you have seen it reflected.

If it does not appear​

  1. Check your own payment confirmation — did the money actually leave?
  2. Check you used the route Welile gave you.
  3. Allow for allocation time if Welile is placing it for you.
  4. Contact support with the amount, the date, the reference and the account you paid from.

Do not pay again while the first payment is being traced.

Still need help?​

Contact Welile Support on WhatsApp, call +256 748 747134, or email info@welile.com.

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