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How to Get Your Welile Contribution Back

Getting your contribution back is a separate process from taking out your returns. This page is about the contribution — the amount you originally put in.

Your portfolio has a term​

Every portfolio runs for an agreed number of months and carries a maturity date. That date is on your portfolio.

Your contribution is working during the term — it is behind actual rent that tenants are repaying over time. It is not sitting in an account waiting to be collected.

Do not assume you can take your contribution out at any time

Your portfolio has a term and a maturity date, and your money is deployed against rent plans for that period.

If you may need this money back sooner, raise it with Welile before you contribute, not afterwards.

What happens at maturity​

You have two choices, and neither happens automatically:

Renew — carry on for another term.

Ask for your contribution back — a redemption request against the portfolio.

If you do nothing, do not assume either has happened. Raise the request you want.

How to request your contribution back​

  1. Check your maturity date on your portfolio.
  2. Raise the request with Welile — through support or your usual partner contact — quoting your portfolio code.
  3. Say whether you want all of it or part of it. A partial request leaves the rest of your contribution running.
  4. Confirm the account it should be paid to.
  5. Follow the request as it moves through being received, then processed, then completed.

What you will see​

A request moves through stages — waiting, being processed, and completed. A request can also be cancelled.

Requested is not the same as paid. Wait for the money in your own account before committing it elsewhere.

How long it takes​

Welile has not published a processing time for contribution returns, so this page does not state one. Ask when you raise the request, and keep your reference.

Does it stop your returns?​

Returns are earned on what is contributed and working. If your contribution is returned, it is no longer earning.

Ask Welile to confirm exactly how your final period is treated when you raise the request — particularly on a partial return, where part of your contribution carries on.

Still need help?​

Contact Welile Support on WhatsApp, call +256 748 747134, or email info@welile.com.

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