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Why You Cannot Add a Tenant Yet

If you already have tenants repaying, Welile asks you to collect part of today's expected amount before you can register a new tenant or post a new Rent Request.

The threshold is 20% of what your tenants are expected to repay today. Your dashboard shows where you stand against it and what is still needed.

The same requirement applies before a withdrawal is released — see withdraw your money.

Why this rule exists​

It is easy to keep signing up new tenants and let the old ones drift. It feels like progress, and for a while it looks like progress — until the arrears catch up and a portfolio you cannot service becomes a problem for you, for the tenants, and for the landlords waiting on rent.

The rule keeps the two in balance: look after the tenants you already have, and the platform opens the door to more.

It also protects your own earnings. Collections are your steadiest income. An agent with a healthy, paying portfolio earns more than one with a large, silent one.

How to unlock new registrations​

Go and collect.

  1. Open your tenant list and find who is due today, starting with anyone in arrears.
  2. Take their payments using any of the four collection methods.
  3. Watch today's collection figure rise on your dashboard.

Once you cross 20% the block lifts by itself and you can register again straight away. There is nothing to apply for and nobody to call.

Crossing the threshold clears this one requirement only

It unblocks new registrations and the collection requirement on withdrawals. It does not clear portfolio headroom, identity verification, a payout number that is not verified, an account under review, or an overdue advance repayment. Each of those stands on its own.

Other things that can hold up a new request​

Your portfolio is at its limit​

There is a ceiling on how much can be out with your tenants at once. For a standard agent the documented limit is UGX 100,000,000 of active exposure, and the capacity banner shows the headroom you have left against it.

When headroom runs out, the way forward is recovery: collect on the plans you have, and as they complete, room opens for new ones. Start with your oldest arrears — they are both the largest risk and the fastest way to free up capacity.

There is no application for a higher limit to be made from the app.

A request is still under review​

Check your submissions on the Tenants tab. A request sitting at pending is waiting on the landlord or the LC1 Chairperson answering their verification call — it is in progress, not lost.

If it has been sitting longer than you would expect, the usual reason is that one of those two numbers is not being answered. Call them and let them know to expect the call.

A request was rejected​

Every rejection carries a note saying what was wrong. The common causes are an unclear identity photo, a phone number that does not reach the person, a rent figure the landlord does not recognise, or a landlord who could not be verified.

Fix the specific thing named in the note and submit again — see when a Rent Request is rejected. Resubmitting the same details unchanged gets the same answer.

Plans that have passed their end date​

Expired plans on the Tenants tab are Rent Plans that have run past their calendar end date but still carry a balance. They count against you in two ways: the balance is still outstanding, and the tenant is not progressing towards a renewal.

Work these alongside your arrears. A tenant on an expired plan often needs a conversation about what they can realistically pay, and a promise to pay logged with a date.

Tenants in arrears​

The arrears view shows who has missed instalments, how much, and for how long. Days in arrears matters more than the amount: a small balance three weeks old is a worse sign than a larger one from yesterday.

Still need help?​

Contact Welile Support on WhatsApp, call +256 777 607640, or email info@welile.com.

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