Field Agents
Field Agents run Welile's rental business inside communities: finding tenants, putting them on Rent Plans, paying their landlords, and collecting the repayments.
Everything you need to operate as a Welile Field Agent is below.
Start here
The whole journey in order, with the one page to read at each step.
Who Is a Field Agent?The role, and how it differs from sub-agents, proxy agents and merchant agents.
What Does a Field Agent Do?The main responsibilities, day to day.
How to RegisterCreating your account, verifying your identity and activating the Agent role.
Understanding Your DashboardWhat each tab is for, and where the day's work lives.
Tenants and Rent Requests
The five steps, from the rent terms to submission.
Following a Rent RequestEvery stage from submission to payout, and what the verification calls ask.
A rejected Rent RequestRead the reason, correct the one named thing, resubmit.
Renewing a tenantA tenant has finished paying. Put them on a new plan in a few taps.
Collections and houses
The four ways to take a repayment, and what each one actually does.
The daily collection ruleWhy you may not be able to add a tenant yet, and how to unlock it.
Listing a houseAdd a vacant rental to the house directory — daylight hours only.
Your team and your earnings
Every way you earn, what each one pays, and the condition attached to it.
Onboarding or Referring a Sub-agentBring somebody onto your team, and what you owe them afterwards.
Your team and service centreSub-agent performance, reviewing their submissions, and the Service Centre milestone.
Money and verification
Your float, your earnings, deposits and withdrawals live in Payments. If you are new, start with understand your balances — the difference between your earnings and your float is the thing most worth getting right early.
- Pay a landlord — the full payout procedure.
- A commission is missing — including advance deductions.
- Withdraw your money — everything that has to be in place first.
- Taking a tenant photo — and what to do when the check fails.
Related roles
- Sub-agents work under your Agent structure.
- Proxy Agents work with Supporter capital rather than tenants.
- Merchant Agents pay out other users' withdrawals.
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